Murphy's Law at Lagniappe's Lair has a post up here about the Dealer Showroom out of Klamath, Oregon and it's owner, John Bush. Now I've never done business with these people but I trust Murphy's Law's judgement and after reading about his experiences with this company and owner I can safely say I'll never do business with them unless and until they radically change their customer service practices.
Lu and I have a rule. We'll pay a little extra for excellent service and refuse to give our hard earned money to any individual or company who treats customers as irritations or sources of one time only income.
Don't give money to anyone who hasn't earned it. Sounds like an indictment of the government now that I think on it.